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Terms and Conditions

Thank you for visiting the Izzy Melody website. Please use this section for information about the terms and conditions.

If you have any further questions, please contact us: info@izzymelody.co.uk

Payment

For your security all our transaction through our website go through PayPal, who accept all major cards. You do not have to be a Paypal member to pay through here.

Once transaction had gone through, you will receive a receipt from PayPal for the transaction made and an order confirmation from us.

We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.

Delivery UK Mainland

We will use Royal Mail for all of our deliveries. At the standard postal rate (payable at checkout) We do not accept responsibility for Royal Mail delivery times, delivery is subject to their terms and conditions visit www.royalmail.com. Although we will always keep proof of postage of your products, we cannot accept responsibility for lost items.

Our aim is to dispatch any order that have come in before 3PM the following working day.

Non UK Mainland deliveries

We ship anywhere in the UK and Worldwide. Please note that there will be an extra charge for this. Charge will be added at checkout.

Availability

We hold a good stock for all our products. In the event that a product or colour becomes 'out of stock' this will be noted on the website immediately. In the rare event that you have placed and paid for an order that is out of stock, we will do anything to resolve this for you or re-imburst you with your paynment.

Cancellations and Returns

If the items you have ordered are unsuitable you must inform us within 7 working days of receipt. Please contact us at info@izzymelody.co.uk to let us know with your details, date of purchase, order number and which item it is regarding. We will then be happy to make a refund or exchange providing the items are returned complete, Unopened in perfect condition and in their original packaging within 7 working days. For all returns, It is the customers responsibility to pay for return postage. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. For products which are kept for longer than 7 days, we are more than happy to offer an exchange, if unopened and in prestine order. Sadly we do not accept returns, which are more than 14 days unless they are faulty.

Faulty products

Should your product reach you and it is faulty, please contact us immediately on info@izzymelody.co.uk with your details, date of purchase, order number and which item is is regarding. A description of the fault is required, ie what part is faulty and whether it happened during use. Upon receipt of items returned as faulty, we will arrange for an exchange as soon as possible.

Complaints procedure

Should you wish to make a complaint, then please contact us info@izzymelody.co.uk We will immediately investigate the matter and contact you within 7 working days from receipt of your email. This guarantee is set aside from to any warranties or conditions which are implied by law and these terms do not affects your statutory rights.

Failure to deliver

Izzy Melody will not be held responsible if products are delayed in reaching you. This may take place in the form of severe weather, flood, fire or accident, war or civil disturbance, strike, industrial action or stoppages of work, any form of government intervention, a third party act or omission. It is paramount as a customer that you provide all relevant information such as accurate address details.

Our commitment to safety

Our products are manufactured to a very high standard. Therefore items cannot be compared to simular products on the market.

Safety is our number one concern - and all material certificates are available upon request. The material used in our products are BPA, PVC, Lead, Latex and Phthalate free.

Parents must determine what is best for their own situation and child and as always, we remind everyone that children - of any age - should never be left unattended with products of any kind.

All products carry the CE mark. They have been fully tested under EN71.

As with any other toy and product for your baby or child, please check the bangle regularly for any signs of damage and discard immediately if any is present.

Governing Law

Whilst we want to make things as simple as possible, there is some information you need to be aware of. All contracts between Izzy Melody for the purchase of products from this Website is governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.

If any provisions of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Privacy Policy & Data Protection

Izzy Melody does not disclose details of our customers to any third party. We endeavour to keep all customer information Strictly Private and Confidential.

Products

We, at Izzy Melody strive to provide you with the most up to date information and images of our products to ensure you to make a correct decision when making a purchase. Please note that there might be slight variations in the colour of the product when you receive it from when you seen it online. Reason for this is that many computer monitors and smartphones display colours and picture colours in a different way.

Our Acceptance of Your Order

The contract in respect of the goods you have ordered comes into existence only when we accept your order. For the avoidance of doubt, the receipt of your order via our web site does not constitute acceptance. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. We also reserve the right not to supply any particular person.

At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.

Copyright

All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by Izzy Melody.

You are not permitted to copy, download, store in any medium, adapt or change in any way the content or images contained within the web pages of www.izzymelody.co.uk for any reason whatsoever without the prior written permission from Izzy Melody itself.